SHIPPING COSTS
- Add your item(s) to the shopping cart
- Click "Check Out"
- Enter your Shipping location
- Click "Estimate Shipping"
- You will then be able to chose shipping option or instore pick up
NEW PRODUCTS
- Brand new products will ship new in the manufactured boxes, disassembled. There are exceptions and variations of the assembly, but, this is pretty general. Sometimes the boxes are very large, sometimes there are multiple, sometimes its new in a crate, and smaller items are shipped via Fedex/UPS/ USPS.
REMANUFACTURED AND CLEANED AND SERVICED PRODUCTS
- Most of these items are shipped fully assembled (some will come partially disassembled), through a third party shipping company.
CURBSIDE DELIVERY
- Your machine(s) are placed on the closest curb to your location accessible by a truck. It is a 1 person delivery, and it will arrive on a pallet. The truck will back up, use a liftgate, and drop the pallet off. The customer will be responsible for placing the machine where they want it, as well as removing / disposing of packaging. Some products will arrive disassembled, and some fully assembled.
RETURNS
In order to be eligible for a refund, You should promptly Contact US within 30 (thirty) days from the time You received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
Any order that has been prepaid and not picked up or shipped due to the customer's request for more than 30 days will not receive a refund, but a store credit for the amount.
- SHIPPING FOR RETURNS
- You agree to return the purchased Product to Us in its original and exact packaging and state
- In returning Product, please use the Order Number as the reference number
- Please ship the Product to the following address
CSM Fitness USA LLC
2020 Fall River Ave
Seekonk MA 02771
(508) 557-8005
sales@csmfitnessusa.com
Business w/loading doc
- SHIPPING AT YOUR EXPENSE
- You must prepay and insure the shipping charges for all returns
- Refunds do not include any shipping and handling charges shown on the packaging slip or invoice
- We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and We will not issue a refund if We do not receive Your returned Product or if We will not receive it in the same condition as You have sent it
- After We receive Your purchased Product, Our team of professionals will inspect it
- RESTOCKING FEE
- A Restocking Fee of 20% of the Product price will apply to all returns
- The Restocking Fee will be deducted from the amount that will be refunded to You, as well as the original cost of shipping
- CONDITIONS OF PRODUCT FOR RETURN
- In order for a return of a Product to be accepted, it must meet the following conditions
- The Product must be in the original and exact packaging and state, with the original tags attached
- Stickers on the Product box or packaging should not be removed or altered in any form
- We do not refund Products that were:
- Obtained from a source other than the Website or Our authorized resellers
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, weather etc.)
- Damaged by misuse or activities other than the intended purpose
- PROCESSING OF REFUND
- We will process the refund three (3) to five (5) business days after We receive the returned Product
- If You are entitled to a refund, We will refund the purchase price to the original payment method You used during the purchase
- For credit card payments, it may take seven (7) to ten (10) business days after We receive the returned Product for a refund to show up on Your credit card statement. However, during busy periods, this may take longer. We will inform You as soon as We have processed the refund
- CONTACTING US
- We will notify You via email, within a reasonable period of time, whether You are entitled to a return or refund.
- To follow-up on the status of Your Request, please Contact Us
LOGISTICS/SHIPPING
All Goods are shipped F.O.B. or Ex-Works from CSM’S place of business, unless otherwise specified. Unless Customer pays additional charges to have CSM deliver and install Goods, Goods will be shipped via independent common carrier. Customer is responsible for any loss or damage to shipments after leaving the point of origin, as well as recording any shortages, damages or losses on delivery receipt at time of delivery. A copy of such delivery receipt must be forwarded to CSM’S customer service department if damage or losses are claimed. All concealed damage, or damage not apparent until Goods are unpacked and examined, must be reported to such customer service department (address or telephone number identified in CSM invoice) within 24-hours of delivery. All concealed damage claims must be made within 3-days from delivery date. Customer is responsible for notifying carrier to perform an inspection of the damages on or after delivery. Packaging materials must be kept available by Customer for inspection. Failure to report a concealed damage claim as outlined above will affect Customer’s ability to fully recover damages and result in Customer assuming costs incurred for replacing or repairing damage.