Warranty Coverage
With most “Cleaned & Serviced” or “Remanufactured” products CSM FITNESS USA offers a warranty at time of purchase only.Cleaned & Serviced or Remanufactured” product come with a standard CSM FITNESS USA Inhouse warranty, of either a 60 day for C&S and 6 Month for Remanufactured as follow:
REMANUFACTURED EQUIPMENT
Parts & Labor valid anywhere in USA
All remanufactured machines include a 6 month warranty covering parts and on-site labor. This will guarantee your machine works for the duration of the warranty.
CLEANED AND SERVICED PRODUCTS
Parts & Labor valid anywhere in USA
All cleaned and serviced machines include a 60 day warranty covering parts and on-site labor. This will guarantee your machine works for the duration of the warranty.
WHAT DOES THE WARRANTY INCLUDE?
Mechanical and electrical issues which are causing the machine to not work like new
Labor costs
Parts replacement including structural moving parts such as bearings, pulleys, cables, motors, and batteries etc. (If causing the machine not to function)
Wearable parts such as heart rate monitors, pedals, treadmill decks, running belts, track wheels, etc, (If causing the machine not to function)
Software issues including error screen messages, program malfunctions, and console resets
WARRANTY DETAILS
Warranty starts the day the machine is delivered to your home
Parts, Labor, and travel time to your home/facility will be covered
Warranty is directly through CSM Fitness USA and is non-transferable; valid only to the original purchaser. Should purchaser hire an outside source to work on the Goods the warranty will be null and void
A technician will be dispatched within 1-2 weeks of notification of the service request
Warranty work within the New England area will be provided by our in house technicians. Warranty service outside of New England will be performed by a trusted member of our nationwide network of technicians
If there are any cosmetic defects on arrival, please contact us within a 3 days of delivery so we can fix the issue. If we are not notified within 3 days, it will not be covered. (Cleaned and Serviced units may have some defects upon arrival such as scratches, scuffs, slight rust, etc- these do not warranty a return or refusal of the Cleaned and Serviced Goods)
WHAT IS NOT INCLUDED?
Any mechanical, software, and cosmetic issue that are a direct result of improper use, physical damage, or the user engaging in an activity which the operational manual specifically warns against doing or caused by the user disassembling/ reassembling the machine.
Cosmetic defects including but not limited to scratches, broken plastics, peeling stickers/logos/overlays, discoloration, etc, unless defective on arrival. If cosmetic defects are present, they must be reported within 3 days of receipt of the Goods
Water, fire, heat, wind, or elemental damages such as machines being left in an outdoor setting. Leaving the machine outdoors causes the machine to wear and deteriorate significantly quicker than indoors. Garage settings are covered by the warranty.
The warranty does not cover Total Loss. If the product or major parts to the machine are reported as stolen/missing the warranty is void.
The residential warranty will become void if the machine is used in a commercial setting
Note: Under the warranty that we will send parts out. Failure to return any unused/defective/old parts with the return shipping label provided, will void the warranty
Note: The warranty will void if the customer fails to show for a scheduled service call with the technician, until they pay the technician directly. The technician will charge if they are dispatched. If the customer is not home and does not communicate it they are responsible for the trip charge.
Brand New Items Warranty
Brand new Items are covered by the manufacturer directly with their warranty, so please ask if you have any questions about a specific “NEW” item warranty coverage. CSM FITNESS USA will assist you in any way possible with warranty issues but are in no way responsible for any given manufacturer warranty.
Extended Protection Plan
Extended CPS protection are available please follow this link for more information: https://www.cpscentral.com/
Return Policy
Terms of Sale: All special ordered Brand New Commercial Grade Product per our policies are not eligible for cancellation and/or return. Basically If CSM FITNESS USA special order an item that is not In stock, we do not offer returns, so please shop wisely or call, email or message us before making a purchase.
In order to be eligible for a refund, You should promptly Contact US within 30 (thirty) days from the time You received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return.Any order that has been prepaid and not picked up or shipped due to the customer's request for more than 30 days will not receive a refund, but a store credit for the amount.
SHIPPING FOR RETURNS
You agree to return the purchased Product to Us in its original and exact packaging and state
In returning Product, please use the Order Number as the reference number
Please ship the Product to the following address
CSM Fitness USA LLC
1882 Fall River Ave
Seekonk MA 02771
(508) 557-8005
sales@csmfitnessusa.com
Business w/loading doc
SHIPPING AT YOUR EXPENSE
You must prepay and insure the shipping charges for all returns
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice
We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and We will not issue a refund if We do not receive Your returned Product or if We will not receive it in the same condition as You have sent it
After We receive Your purchased Product, Our team of professionals will inspect it
RESTOCKING FEE
A Restocking Fee of 20% of the Product price will apply to all returns
The Restocking Fee will be deducted from the amount that will be refunded to You, as well as the original cost of shipping
CONDITIONS OF PRODUCT FOR RETURN
In order for a return of a Product to be accepted, it must meet the following conditions
The Product must be in the original and exact packaging and state, with the original tags attached
Stickers on the Product box or packaging should not be removed or altered in any form
We do not refund Products that were:
Obtained from a source other than the Website or Our authorized resellers
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, weather etc.)
Damaged by misuse or activities other than the intended purpose
PROCESSING OF REFUND
We will process the refund three (3) to five (5) business days after We receive the returned Product
If You are entitled to a refund, We will refund the purchase price to the original payment method You used during the purchase
For credit card payments, it may take seven (7) to ten (10) business days after We receive the returned Product for a refund to show up on Your credit card statement. However, during busy periods, this may take longer. We will inform You as soon as We have processed the refund
CONTACTING US
We will notify You via email, within a reasonable period of time, whether You are entitled to a return or refund.
Privacy Policy
This statement applies to information collected about you by CSM FITNESS USA..
CSM FITNESS USA respects and is committed to protecting your privacy. We may collect personally identifiable information when you visit our site. However, we will not sell or provide your information to anyone.
