Warranty Coverage
With most “Cleaned & Serviced” or “Remanufactured” products CSM FITNESS USA offers a warranty at time of purchase only.Cleaned & Serviced or Remanufactured” product come with a standard CSM FITNESS USA Inhouse warranty, of either a 60 day for C&S and 6 Month for Remanufactured as follow:
REMANUFACTURED EQUIPMENT
Parts & Labor valid anywhere in USA
All remanufactured machines include a 6 month warranty covering parts and on-site labor. This will guarantee your machine works for the duration of the warranty.
CLEANED AND SERVICED PRODUCTS
Parts & Labor valid anywhere in USA
All cleaned and serviced machines include a 60 day warranty covering parts and on-site labor. This will guarantee your machine works for the duration of the warranty.
WHAT DOES THE WARRANTY INCLUDE?
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Mechanical and electrical issues which are causing the machine to not work like new
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Labor costs
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Parts replacement including structural moving parts such as bearings, pulleys, cables, motors, and batteries etc. (If causing the machine not to function)
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Wearable parts such as heart rate monitors, pedals, treadmill decks, running belts, track wheels, etc, (If causing the machine not to function)
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Software issues including error screen messages, program malfunctions, and console resets
WARRANTY DETAILS
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Warranty starts the day the machine is delivered to your home
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Parts, Labor, and travel time to your home/facility will be covered
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Warranty is directly through CSM Fitness USA and is non-transferable; valid only to the original purchaser. Should purchaser hire an outside source to work on the Goods the warranty will be null and void
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A technician will be dispatched within 1-2 weeks of notification of the service request
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Warranty work within the New England area will be provided by our in house technicians. Warranty service outside of New England will be performed by a trusted member of our nationwide network of technicians
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If there are any cosmetic defects on arrival, please contact us within a 3 days of delivery so we can fix the issue. If we are not notified within 3 days, it will not be covered. (Cleaned and Serviced units may have some defects upon arrival such as scratches, scuffs, slight rust, etc- these do not warranty a return or refusal of the Cleaned and Serviced Goods)
WHAT IS NOT INCLUDED?
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Any mechanical, software, and cosmetic issue that are a direct result of improper use, physical damage, or the user engaging in an activity which the operational manual specifically warns against doing or caused by the user disassembling/ reassembling the machine.
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Cosmetic defects including but not limited to scratches, broken plastics, peeling stickers/logos/overlays, discoloration, etc, unless defective on arrival. If cosmetic defects are present, they must be reported within 3 days of receipt of the Goods
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Water, fire, heat, wind, or elemental damages such as machines being left in an outdoor setting. Leaving the machine outdoors causes the machine to wear and deteriorate significantly quicker than indoors. Garage settings are covered by the warranty.
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The warranty does not cover Total Loss. If the product or major parts to the machine are reported as stolen/missing the warranty is void.
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The residential warranty will become void if the machine is used in a commercial setting
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Note: Under the warranty that we will send parts out. Failure to return any unused/defective/old parts with the return shipping label provided, will void the warranty
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Note: The warranty will void if the customer fails to show for a scheduled service call with the technician, until they pay the technician directly. The technician will charge if they are dispatched. If the customer is not home and does not communicate it they are responsible for the trip charge.
Brand New Items Warranty
Brand new Items are covered by the manufacturer directly with their warranty, so please ask if you have any questions about a specific “NEW” item warranty coverage. CSM FITNESS USA will assist you in any way possible with warranty issues but are in no way responsible for any given manufacturer warranty.
Extended Protection Plan
Extended CPS protection are available please follow this link for more information: https://www.cpscentral.com/